News

The Human Side of Creating a CX Tech workforce in Honduras

There's a very human value to creating CX Tech jobs in Honduras.

Motivating Team Members to Perform, Achieve Their Goals, and Wow Clients

A Q&A with Operations Supervisor Alejandro Jimenez about Motivating Employees for Great Performance

The Human-AI Balance Needed for Great CX

Deploying AI for CX – Clearing the Fog

Discusses how to approach using AI for better CX

Creating Outstanding White Glove Customer Interactions

Explaining White Glove Customer Service and Suggesting How to Institutionalize It

Matching CX Operations to What Clients Really Want

Director of Operations Ryan Bartholomew shares Altiam CX's operational advantages and what he has learned about clients looking for a different approach to CX.

Why is Altia Smart City Such a Good Place to Do Business?

Presenting multiple reasons Altia Smart City is a superior choice for CX and BPO operations.

Nurturing Talent and Innovation: Operations at Altiam CX

Director of Operations Wilber Ayala discusses Altiam CX's focus on nurturing employees and continual innovation.

How Is AI Changing CX?

Learn how the CX industry is turning towards AI with some significant goals in mind

Recruiting and Nurturing Top Nearshore Talent

Altiam CX's nearshore recruiting strategy and commitment to fostering a diverse and inclusive workforce.

Five Ways That CX for Startups Is Different

Understand the unique CX needs of many emerging startups and what these companies need to look for in a BPO partner

Quality Communication Is Key to Great Client Relationships

Discussing client communication as a tool for CX success with Marcela Rodriguez, Altiam CX Director of Client Success

Tailoring Outsourced CX for Fast-Growth Tech

Nearshore Outsourcing with Greater Flexibility Makes Much More Sense for Fast-Growth Tech Companies

Nearshore Business Outsourcing Has Significant Advantages Over Offshore Options

This blog post lists eight clear advantages of nearshore outsourcing over offshore outsourcing.