CX Insider


Peak CX is a moving target affected by consumer behaviors, tech trends, operational nuances, and much more. Here, our leaders and guest insiders weigh in on the conversation from all angles.

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The Human Side of Creating a CX Tech workforce in Honduras

Ruth Torres

Manager, Human Resources

September 24, 2024
•
min read

Motivating Team Members to Perform, Achieve Their Goals, and Wow Clients

Marcela Rodriguez

Director of Client Success

May 1, 2024
•
min read

The Human-AI Balance Needed for Great CX

Bernie Lillis

Senior Vice President, Sales

April 17, 2024
•
min read

Deploying AI for CX – Clearing the Fog

Bernie Lillis

Senior Vice President, Sales

March 28, 2024
•
min read

Creating Outstanding White Glove Customer Interactions

Ryan Bartholomew

Director of Operations

February 23, 2024
•
min read

Matching CX Operations to What Clients Really Want

Ryan Bartholomew

Director of Operations

February 21, 2024
•
min read

Why is Altia Smart City Such a Good Place to Do Business?

Ruth Torres

Manager, Human Resources

February 9, 2024
•
min read

Nurturing Talent and Innovation: Operations at Altiam CX

Wilber Ayala

Senior Director of Service Delivery

February 2, 2024
•
min read

How Is AI Changing CX?

Bernie Lillis

Senior Vice President, Sales

January 30, 2024
•
min read

Recruiting and Nurturing Top Nearshore Talent

Marcela Rodriguez

Director of Client Success

December 29, 2023
•
min read

Five Ways That CX for Startups Is Different

Bernie Lillis

Senior Vice President, Sales

December 12, 2023
•
min read

Quality Communication Is Key to Great Client Relationships

Marcela Rodriguez

Director of Client Success

December 5, 2023
•
min read

Tailoring Outsourced CX for Fast-Growth Tech

Bernie Lillis

Senior Vice President, Sales

November 28, 2023
•
min read

Nearshore Business Outsourcing Has Significant Advantages Over Offshore Options

Ryan Bartholomew

Director of Operations

November 21, 2023
•
min read

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